Cancellation Policy

 

When you book an appointment, we reserve the whole hour (or half-hour) especially for you. Because it’s nearly impossible for us to allocate the time to another patient at short notice, we would appreciate as much notice as possible if you’re unable to attend your appointment.

 

If you need to cancel your appointment, you are required to give two business days' notice. Otherwise, the following cancellation fee applies:

  • 0-24 business-hours notice: Full fee

  • 24-48 business-hours notice: 50% of the fee.

 

Please note:

 

  • We endeavour to remind you of your appointments through SMS and/or email reminders but these should not be relied upon. It is your responsibility to keep track of any appointments you have made.

  • The cancellation policy is in place to deal with unforeseen emergencies. 

  • We ask you to make appointments only if you intend to keep them. If there are too many cancellations (even within the above policy) we reserve the right not to offer further appointments. 

  • We do reluctantly use a debt collection service for unpaid invoices and you will be responsible for all fees incurred.

Our location is easily accessible from most parts of Sydney and Central Coast.

Dolphin Tribe

Unit 4, 550 Blaxland Road

Eastwood

NSW 2122

Ph: 1 800 270 888 (appointments)

Referrals: 

By Healthlink (dolphint) or appointments@dolphintribe.com.au

Fax: 02 9167 7119

Policies

Dolphin Tribe © 2019-20 | All rights reserved