Cancellation and Non-Attendance Policy

When you book an appointment, we reserve the whole hour (or half-hour) especially for you. Because it’s nearly impossible for us to allocate the time to another patient at short notice, we would appreciate as much notice as possible if you’re unable to attend your appointment.

 

If you need to cancel or re-schedule your appointment, you are required to give two full business days' (48-business hours) notice. For example, for a Monday appointment at 9:00 am, you should let us know no later than 9:00 am on the previous Thursday. Otherwise, the following cancellation fee applies:

  • 0-24 business-hours notice or non-attendance: Full fee

  • 24-48 business-hours notice: 50% of the fee.

This fee is not eligible for a rebate from Medicare. 

 

Please note:

 

  • Business hours are 9:00 AM - 5:00 PM, Mondays-Fridays.

  • Public holidays are not considered business days/hours.

  • Practice can be notified of cancellations via phone or email.

  • We endeavour to remind you of your appointments through SMS and/or email reminders but these should not be relied upon. It is your responsibility to keep track of any appointments you have made.

  • The cancellation policy is in place to deal with unforeseen emergencies. 

  • We ask you to make appointments only if you intend to keep them. If there are too many cancellations (even within the above policy) we reserve the right not to offer further appointments. 

  • Generally all fees owed must be paid before we are able to offer further appointments. 

  • If cancellation fees are owing access to appointments may be restricted and future appointments may be cancelled.

  • We do reluctantly use a debt collection service for unpaid invoices and you will be responsible for all fees incurred.​

  • Please be aware of our prescription policy