Please note, we do not provide an emergency service. If you need help outside usual working hours, contact your GP or try the following services for advice and support:
Lifeline - 13 11 14
Mental Health Line - 1800 011 511
Kids Help Line - 1800 55 1800
Suicide Call Back Service - 1300 659 467
In an emergency or if you are/someone is at serious risk of harm to themselves or others, please:
Call the police on 000
Go to a hospital emergency department, where there will be an out-of-hours mental health team or psychiatrist contactable.
Make an Appointment with our Psychologist
Our psychologist-led psychological treatment helps children, adolescents and adults as they strive for positive wellbeing. Here’s how to make an appointment with MJ Basilio.
Step One: Mental Health Plan or Referrals
You will need a Mental Health Treatment Plan or a referral from a specialist to be eligible for Medicare rebates. Book an appointment with our psychologist now.
Step Two: Book an Appointment
To book an appointment, please contact us at 1 800 270 888 or email us with the following details:
The patient's name
Your name (if you are not the patient)
Preferred appointment date and time (please provide a couple of options)
GP Mental Health Treatment Plan or referral from specialist. Your practitioner can send the referral directly to us electronically on Healthlink (ID: dolphint) please see here.
We may ask for more information before we can confirm the appointment so our practitioners can tailor the initial appointment to your particular needs.
We will contact you within 24 - 48 hours.
Step Three: First Appointment
The first appointment will take around 50 minutes. Please arrive at least 15 minutes early and bring the following:
Medicare card with patients name.
GP Mental Health Treatment Plan or referral from specialist (referrers please see here) if a referral was not sent via secure messaging already.
We recommend both parents attend the appointment with a referred child or adolescent, even if they do not both live with the child. If this is not possible, at least one parent or carer is expected to attend.
For adult appointments, partners are encouraged to attend.
Please find our cancellation policy here.